MNP LLP

Dynamics CRM/365 Senior Consultant, Technology Consulting

Position ID
2017-3063
Position Type
Full Time
CA-ON-Ottawa
 
CA-ON-Toronto

DIFFERENT BY DESIGN

At MNP we pride ourselves on being different – it’s our entrepreneurial drive that sets us apart. It’s the same drive that’s helped us become Canada’s fastest growing national firm. We foster collaboration, value your ideas, promote based on talent, live balanced lifestyles and make time for FUN. We are one firm, one team, collaborating to support you wherever you want to take your career.

 

Join the momentum. We are seeking a Dynamics CRM/365 Consultant for our growing Technology Consulting team. Driving business excellence, MNP is a leading national accounting, tax and business consulting firm in Canada. Our Consulting team works with organizations in the public, private and not-for-profit sectors to provide innovative strategies tailored to maximize efficiencies, enhance performance and increase profitability. Specifically, our recognized Technology Consulting team works with clients to translate technology issues and opportunities into meaningful results that meet organizational needs.

 

RESPONSIBILITIES AND QUALIFICATIONS

Performance Expectations

  • Use your extensive product knowledge to define and present effective Dynamics CRM/365 solutions
  • Collaborate with the client and project team to identify client needs through interviews, workshops and requirements analysis
  • Understand, diagnose and recommend solutions for specific functional and technical challenges
  • Implement Dynamics CRM/365 solutions leveraging out of the box capabilities, configuration and customization
  • Help select and execute selected approaches to delivery including waterfall and agile
  • Take responsibility for the success of the overall solution and contribute to project planning, management and status reporting
  • Collaborate with firm leaders and other team members to perform peer review and share knowledge
  • Understand, evolve and augment team best practices
  • Interface with clients to understand needs, explain designs and demonstrate solutions
  • Lead and mentor other CRM consultants
  • Communicate effectively, proactively and meaningfully
  • Take a proactive approach to professional development and take advantage of the many opportunities to grow your ability

Credentials

  • Possess a Bachelors and/or a Master's degree or equivalent
  • Three (3) or more years of functional or technical experience implementing Dynamics CRM/365 solutions
  • Four (4) or more years of consulting or industry experience
  • Ideally, experience with all Dynamics CRM/365 versions from 4.0 to 2016
  • Strong understanding of the full implementation lifecycle including requirements, architecture, design, development and testing; strong SureStep understanding a bonus
  • Development experience with other related technologies such as Dynamics CRM/365, BizTalk, and/or SharePoint would be beneficial
  • Previous experience working with Government of Canada departments and understanding of the sector is strongly preferred, but not mandatory
  • Experience with other CRM and ERP packages and experience with custom/xRM development would be a bonus
  • Valid Government of Canada security clearance at Reliability level or above
  • Willingness to travel to client project sites as needed

Core Competencies and Personal Characteristics

  • Integrity – professional whose honesty, integrity, confidentiality and high ethical standards contributes to effective leadership and optimal business relationships
  • Energy – displays enthusiasm, optimism, drive and passion while maintaining a high level of productivity and a balanced lifestyle
  • Diversity – understands the importance of different backgrounds, perspectives and experiences and is respectful of individual differences
  • Communication – effectively expresses ideas and conveys information in business writing, conversations and interactions with others
  • Client Service Excellence – understands the importance of quality client service by being courteous, responding to client requests in a timely manner and monitoring satisfaction
  • Teamwork & Relationship Development – works collaboratively with team members in order to achieve a common goal and develops, maintains and strengthens relationships with others, both inside and outside the Firm
  • Accountability – takes responsibility for one’s own performance by setting clear goals and tracking progress against those goals; is highly organized and uses personal judgement and decision making
  • Flexibility – effectively manages multiple assignments, adapts to changing priorities and is able to work independently or as part of a team
  • Work Ethic – consistently performs to high quality standards, is dependable and has a constant drive to improve
  • Research & Analysis – questions inconsistencies in information and generates workable solutions by analyzing, gathering and organizing relevant information
  • Stress Management – functions effectively when under pressure and maintains self-control in difficult situations
  • Initiative – highly motivated self-starter who takes initiative with minimal supervision
  • Accuracy – pays close attention to detail and ensures work and information are complete and thorough
  • Willingness to Learn – enthusiastic and eager to meet challenges and assimilate new concepts
  • Technical Expertise – demonstrates in-depth professional and technical knowledge when completing tasks

TOTAL REWARDS

MNP encourages a balanced lifestyle and offers benefits that suit the way our team members work and play! In addition to a competitive salary, our total rewards package includes paid personal days, wellness program initiatives, health and dental benefits, a group pension plan with matching contribution, firm sponsored social events and professional development assistance.

 

MNP proudly serves and responds to the needs of our clients in the public, private and not-for-profit sectors. Through partner-led engagements, we provide a collaborative, cost-effective approach to doing business, with innovative strategies to help organizations succeed across the country and around the world.

 

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