MNP LLP

Help Desk Technician, Cyber Security Services

Position ID
2017-3407
Position Type
Full Time
CA-ON-Mississauga

DIFFERENT BY DESIGN

At MNP we pride ourselves on being different – it’s our entrepreneurial drive that sets us apart. It’s the same drive that’s helped us become Canada’s fastest growing national firm. We foster collaboration, value your ideas, promote based on talent, live balanced lifestyles and make time for FUN. We are one firm, one team, collaborating to support you wherever you want to take your career.

 

Join the momentum. We are seeking a Help Desk Technician for our growing Cyber Security team. Protecting businesses’ best interests, MNP is a leading national accounting, tax and business consulting firm in Canada. Our Cyber Security team helps identify, evaluate and manage risk exposure to protect a company’s reputation and assets. Specifically, our team identifies and addresses cyber security challenges, tests the resiliency against cyber-attacks, assists with IT governance and strategy, reviews and advises on defensive controls and offers advice on information security and privacy for all types of clients.

 

RESPONSIBILITIES AND QUALIFICATIONS

Performance Expectations

  • Work with both clients and vendors to troubleshoot and resolve issues
  • Investigate assigned tickets; responsible for the task until it has been completed/resolved
  • Monitor and resolve incidents and support requests; ensure response/resolution within service level agreement (SLA) targets
  • Update ticket information and associated documentation
  • Maintain monitoring software to ensure proper functionality of all managed devices
  • Maintain reporting software to provide valuable information to clients
  • Notify clients of any potential problems in their environment
  • Contribute to the development of new ideas and approaches to improve work processes
  • Attend internal MNP courses to further develop knowledge around performance improvement

Credentials

  • Posses a Post-Secondary Degree or Diploma in Information Technology, Computer Science or related discipline
  • Experience with Microsoft operating systems, applications and tools
  • Strong troubleshooting skills
  • Experience with the following technologies would be beneficial: Check Point, Palo Alto, RSA, Ironport, Cisco, Brocade, IronPort, RSA, Gemalto, Aruba, Forcepoint, Proofpoint
  • Willingness to work occasional evenings or weekends

Core Competencies and Characteristics

  • Integrity – professional whose honesty, integrity, confidentiality and high ethical standards contributes to effective leadership and optimal business relationships
  • Energy – displays enthusiasm, optimism, drive and passion while maintaining a high level of productivity and a balanced lifestyle
  • Diversity – understands the importance of different backgrounds, perspectives and experiences and is respectful of individual differences
  • Communication – effectively expresses ideas and conveys information in business writing, conversations and interactions with others
  • Client Service Excellence – understands the importance of quality client service by being courteous, responding to client requests in a timely manner and monitoring satisfaction
  • Teamwork & Relationship Development – works collaboratively with team members in order to achieve a common goal and develops, maintains and strengthens relationships with others, both inside and outside the Firm
  • Accountability – takes responsibility for one’s own performance by setting clear goals and tracking progress against those goals; is highly organized and uses personal judgement and decision making
  • Flexibility – effectively manages multiple assignments, adapts to changing priorities and is able to work independently or as part of a team
  • Accuracy – pays close attention to detail and ensures work and information are complete and thorough
  • Work Ethic – consistently performs to high quality standards, is dependable and has a constant drive to improve

TOTAL REWARDS

MNP encourages a balanced lifestyle and offers benefits that suit the way our team members work and play! In addition to a competitive salary, our total rewards package includes paid personal days, wellness program initiatives, health and dental benefits, a group pension plan with matching contribution, firm sponsored social events, and professional development assistance.

 

MNP proudly serves and responds to the needs of our clients in the public, private and not-for-profit sectors. Through partner-led engagements, we provide a collaborative, cost-effective approach to doing business, with innovative strategies to help organizations succeed across the country and around the world.

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