MNP LLP

Senior Consultant, Business Analysis / UX Design

Position ID
2017-3483
Position Type
Full Time
CA-ON-Ottawa

DIFFERENT BY DESIGN

At MNP we pride ourselves on being different – it’s our entrepreneurial drive that sets us apart. It’s the same drive that’s helped us become Canada’s fastest growing national firm. We foster collaboration, value your ideas, promote based on talent, live balanced lifestyles and make time for FUN. We are one firm, one team, collaborating to support you wherever you want to take your career.

 

Join the momentum. We are seeking a Senior Consultant, Business Analysis / UX Design for our growing Technology Consulting team. Driving business excellence, MNP is a leading national accounting, tax and business consulting firm in Canada. Our Consulting team works with organizations in the public, private and not-for-profit sectors to provide innovative strategies tailored to maximize efficiencies, enhance performance and increase profitability. Specifically, our recognized Technology Consulting team works with clients to translate technology issues and opportunities into meaningful results that meet organizational needs.

 

RESPONSIBILITIES AND QUALIFICATIONS

Performance Expectations

  • Engage with clients to gain understanding of their digital marketing strategy and objectives, current business processes and challenges
  • Engage business stakeholders and write formal documentation such as business cases, requirements definition specifications, project glossaries, non-functional requirements specifications and communication plans
  • Gain understanding of user experience design principles and approaches including content strategy, information architecture, user interface design, user behaviour analysis and user research
  • Analyze and re-engineer business processes
  • Use research techniques to elicit and validate user needs; make recommendations regarding the future state
  • Complete process documentation and analysis experience
  • Create specification of system requirements for business processes (data, presentation and logic)
  • Assess web and mobile user interface designs and make recommendations to improve user experience
  • Prepare supporting communications and take efficient and prompt action to resolve project-related problems, as needed
  • Prioritize business requirements based on clients’ business imperatives
  • Present materials to small or large audiences including senior/executive management who have varying levels of expertise
  • Gain a thorough understanding of MNP’s services, businesses and industry
  • Contribute to the development of new ideas and approaches to improve work processes
  • Raise awareness of MNP at community events
  • Attend internal MNP courses to further develop your technology consulting knowledge

Credentials

  • Possess an undergraduate degree in Business Administration, Marketing, Commerce or equivalent
  • Four (4) to six (6) years of experience in a project or consulting environment with relevant experience
  • Proven User Experience Design and Business Analysis experience required
  • Knowledge and experience of web content management systems (WCMS), customer relationship management and digital experience solutions and platforms
  • Understanding of technical architecture that supports the business application to be implemented
  • Understanding of WCAG 2.0 accessibility standards and of search engine optimizations, web analytics and content strategy principles
  • Good understanding and knowledge of the requirements management lifecycle
  • Ability to develop and implement operating policies
  • Ability to hold a Government of Canada security clearance
  • Willingness and ability to travel on occasion

Core Competencies and Personal Characteristics

  • Integrity – professional whose honesty, integrity, confidentiality and high ethical standards contributes to effective leadership and optimal business relationships
  • Energy – displays enthusiasm, optimism, drive and passion while maintaining a high level of productivity and a balanced lifestyle
  • Diversity – understands the importance of different backgrounds, perspectives and experiences and is respectful of individual differences
  • Communication – effectively expresses ideas and conveys information in business writing, conversations and interactions with others
  • Client Service Excellence – understands the importance of quality client service by being courteous, responding to client requests in a timely manner and monitoring satisfaction
  • Teamwork & Relationship Development – works collaboratively with team members in order to achieve a common goal and develops, maintains and strengthens relationships with others, both inside and outside the Firm
  • Accountability – takes responsibility for one’s own performance by setting clear goals and tracking progress against those goals; is highly organized and uses personal judgement and decision making
  • Flexibility – effectively manages multiple assignments, adapts to changing priorities and is able to work independently or as part of a team

TOTAL REWARDS

MNP encourages a balanced lifestyle and offers benefits that suit the way our team members work and play! In addition to a competitive salary, our total rewards package includes paid personal days, wellness program initiatives, health and dental benefits, a group pension plan with matching contribution, firm sponsored social events and professional development assistance.

 

MNP proudly serves and responds to the needs of our clients in the public, private and not-for-profit sectors. Through partner-led engagements, we provide a collaborative, cost-effective approach to doing business, with innovative strategies to help organizations succeed across the country and around the world.

 

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