• Regional Office Manager

    Position ID
    Position Type
    Full Time
    Position Location(s)

    At MNP we pride ourselves on being different – it’s our entrepreneurial drive that sets us apart. It’s the same drive that’s helped us become Canada’s fastest growing national firm. We foster collaboration, value your ideas, promote based on talent, live balanced lifestyles and make time for FUN. We are one firm, one team, collaborating to support you wherever you want to take your career.


    Join the momentum.  We are seeking an independent and adaptable Regional Office Manager (ROM) for our growing Administrative team. This role is based in London but will serve all our regional offices in Southwestern Ontario. MNP is a leading national accounting, tax and consulting firm in Canada. Strategically supporting the firm, the ROM anticipates the needs of our team members and Partners, is nimble, and demonstrates excellent judgement. This role effectively communicates information for service lines, industry and specialty groups, and supports operations at all levels throughout the firm. The ROM is an advocate and effective problem solver, allowing MNP to better serve our clients and people.


    Performance Expectations


    Regional Managing Partner (RMP) Support:

    • Working with the RMP to meet all critical deadlines. This includes creating reminder and deadline notices in the calendars of the RMP and other Partners; working ahead of deadlines to gather information and providing to the RMP for review; scheduling meetings as required and including items for discussion on local and/or Regional Partner Meetings ahead of deadlines.
    • Be the Practice Management System expert.
    • Assist the RMP with the research and data collection for annual budgeting and planning for the firm.
    • Monitor, develop and provide monthly financial and performance reporting to the RMP and partners.
    • Assist with planning the annual Regional Partner Retreat.
    • Provide summary of regional results against Firm targets to RMP for review.
    • Assist with new fiscal year goal setting.
    • Oversee monthly and quarterly assessments and forecasts of firm's financial performance against budget, financial and operational goals; oversee short and long-term financial and managerial reporting.
    • Set-up all Partner mid-term and year-end reviews; create goal summary sheets for all Partners for monitoring during the year.
    • Book all regional and local Partner meetings along with required logistics; set agenda and provide support to RMP as needed for the meetings.
    • Conduct regularly scheduled check-in meetings with the RMP to review upcoming deadlines; work in progress and take on any additional tasks as required.
    • Assist RMP and Partners with any other prioritized administration projects or tasks as they arise.


    Space and Office Planning:


    • Create & update people projections for each office and ensure ongoing space requirements are met.
    • Working with offices and Firm to look at space options within existing floor plans; renovations requirements and/or new builds or moves, potential floor plans, related budgeting.
    • Coordinate furnishings and office moves when required.
    • General upkeep and maintenance of space and furnishings.
    • Ensure computers and office equipment are available and in good working order.
    • Set up door code access for new employees and manage office keys and elevator passes.
    • Maintain office safety and security.


    Operational Support:


    • Manage the regional accounting processes and administrative team.
    • Ensure all Employee timesheets are completed prior to month-end.
    • Review and approve various invoices for payment; review and approve annual time budgets for London staff; oversee vendor set up and changes;
    • Approval of partner and team member expense claims to a maximum threshold.
    • Acquire detailed working knowledge of all key MNP systems, such as practice management system.
    • Liaise with other regions and internal departments to ensure firm systems and procedures are applied and make suggestions for improvements.
    • Assist with the implementation of a work flow system.
    • Oversee the tracking of T1’s, T2’s, T3’s, T4’s, T5’s to ensure filing deadlines are met.


    Quality Management & CPA Institute Reporting Support:


    • Provide support to the Regional Assurance Partner (RAP) during internal and external Practice Inspections. (Assurance, Tax, Insolvency, etc.)
    • Gather information and complete all required pre-work documentation; work with local I.T. Liaison in providing access to all files being reviewed.
    • Provide support to practice inspection teams with regards to logistics as well as on-site support in gathering additional information.
    • Review all Quality Management Reports and, from an administrative process perspective, look for ways to improve going forward and provide recommendations to RAP.
    • Work with RAP to complete annual CPA licensing for GP’s.

    Human Capital:

    • Supervise and assess workload of administrative employees ensuring that all regional administrative procedures are carried out in an efficient and effective manner.
    • Interviewing, hiring, and evaluation of administrative team members in the region.
    • Train Employees on MNP systems and methodologies.
    • Ensure administrative Employees have backup when workload builds up.
    • Develop, coach, and train team members towards professional and personal development.
    • Conduct formal, written annual performance reviews.
    • Promote regular attendance, balanced lifestyle and high standards of team wellness.


    • Post-secondary education.
    • Business related courses will be considered an asset.
    • A minimum of five (5) years experience in a management and supervision position.
    • Strong computer literacy including effective working skills of Microsoft Word, PowerPoint and especially Excel is required.
    • Caseware knowledge is considered an asset.
    • Experience in a professional practice environment, ideally in a Partnership model.
    • Experience in the accounting or professional services areas.
    • Demonstrated leadership and vision in managing Employees groups and major projects.
    • Budget development and oversight experience.


    Core Competencies and Personal Characteristics:


    Integrity – professional whose honesty, integrity, confidentiality and high ethical standards contributes to effective leadership and optimal business relationships

    Energy – displays enthusiasm, optimism and passion while maintaining a high level of productivity and a balanced lifestyle

    Diversity – understands the importance of different backgrounds, perspectives and experiences and is respectful of individual differences

    Communication – effectively expresses ideas and conveys information in business writing, conversations and interactions with others that make an impact and persuade their intended audience(s)

    Client Service Excellence – understands the importance of quality client service, proactively identifies client needs and creates strategies to proficiently serve clients

    Forward Thinking – anticipates the implications of situations, takes appropriate action as needed and prepares for possible contingencies

    Agility with Change – initiates, sponsors and implements change by taking a facilitative catalyst role

    People Management & Leadership – goal-driven leader who effectively manages self, others and teams to achieve goals

    Interpersonal Skills – proven relationship builder with the ability to relate to team members, inspire them to participate and mitigate conflict

    Influencing Others – gains team members’ support for ideas, proposals, projects and solutions

    Flexibility – effectively manages multiple assignments, adapts to changing priorities and is able to work independently or as part of a team solutions


    MNP encourages a balanced lifestyle and offers benefits that suit the way our team members work and play! In addition to a competitive salary, our total rewards package includes paid personal days, wellness program initiatives, health and dental benefits, a group pension plan with matching contribution, firm sponsored social events and professional development assistance.


    MNP proudly serves and responds to the needs of our clients in the public, private and not-for-profit sectors. Through partner-led engagements, we provide a collaborative, cost-effective approach to doing business, with innovative strategies to help organizations succeed across the country and around the world.


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