• Dynamics CRM 365 Solutions Architect, Technology Consulting

    Position ID
    Position Type
    Full Time
    Position Location(s)

    At MNP we pride ourselves on being different – it’s our entrepreneurial drive that sets us apart. It’s the same drive that’s helped us become Canada’s fastest growing national firm. We foster collaboration, value your ideas, promote based on talent, live balanced lifestyles and make time for FUN. We are one firm, one team, collaborating to support you wherever you want to take your career.


    Join the momentum. We are seeking a Dynamics CRM/365 Solutions Architect for our growing Technology Consulting team. Driving business excellence, MNP is a leading national accounting, tax and business consulting firm in Canada. Our Consulting team works with organizations in the public, private and not-for-profit sectors to provide innovative strategies tailored to maximize efficiencies, enhance performance and increase profitability. Specifically, our expertise with Dynamics 365 (formerly Dynamics CRM), an exciting, next-generation technology platform, is the foundation of our status as a Microsoft Gold Certified Partner.



    Performance Expectations

    • Implement, configure and develop various components of Microsoft Dynamics CRM or Dynamics 365
    • Develop analytical and insightful recommendations to meet deliverable targets
    • Complete project tasks within budget and to client satisfaction
    • Communicate architecture and design with clients, up to CTO / CIO level
    • Identify assignment conflicts or issues and communicate to Engagement Manager
    • Contribute to practice growth and development by identifying potential sales opportunities
    • Assist in the development of client proposals
    • Participate in practice initiatives (i.e. functional/technical analysis, documentation, etc.)
    • Promote MNP advisory services through the delivery of presentations, writing articles, facilitating workshops or participating in community activities
    • Develop a thorough understanding of MNP’s services, businesses and industry
    • Raise awareness of MNP through discussions at community events including client and company sponsored functions
    • Network in the local business community and consider business development opportunities
    • Contribute to the development of new ideas and approaches in order to improve work processes
    • Mentor, motivate and coach team members towards professional and personal development by setting clear expectations, providing feedback and addressing performance issues promptly
    • Promote regular attendance, balanced lifestyle and high standard of team wellness
    • Conduct formal, written annual performance reviews


    • Completion of a Post-Secondary Degree in a relevant field
    • Five (5) to ten (10) years of experience implementing CRM or case management solutions in the private or public sector, with three (3) to five (5) years experience with Dynamics CRM and/or Dynamics 365 platforms
    • Ability to attain a Government of Canada Enhanced Reliability or Secret Security Clearance
    • Deep knowledge in Software Product Development processes and design, including Agile
    • Deep understanding of platform integration patterns and APIs, system integrations, software engineering patterns, development of architectural/high level designs within defined architectural frameworks and software engineering patterns
    • Proven experience across multiple languages and technology stacks (Java, C, C++, C#, Objective C, SQL Server, etc.)
    • Proven experience in complex integration of multiple systems
    • Ability to run code reviews and enforce coding best practices
    • Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership
    • Ability to travel throughout Canada up to 20%

    Core Competencies and Personal Characteristics

    • Integrity – professional whose honesty, integrity, confidentiality and high ethical standards contributes to effective leadership and optimal business relationships
    • Energy – displays enthusiasm, optimism and passion while maintaining a high level of productivity and a balanced lifestyle
    • Diversity – understands the importance of different backgrounds, perspectives and experiences and is respectful of individual differences
    • Communication – effectively expresses ideas and conveys information in business writing, conversations and interactions with others that make an impact and persuade their intended audience(s)
    • Client Service Excellence – understands the importance of quality client service, proactively identifies client needs and creates strategies to proficiently serve clients
    • Business Development – looks for and seizes profitable business opportunities while focusing on the ability to gain increased presence in the community
    • Forward Thinking – anticipates the implications of situations, takes appropriate action as needed and prepares for possible contingencies
    • Agility with Change – initiates, sponsors and implements change by taking a facilitative catalyst role
    • People Management & Leadership – goal-driven leader who effectively manages self, others and teams to achieve goals
    • Coaching – takes responsibility for one’s own and team members’ performance by setting clear goals and tracking progress against those goals, promptly addresses performance issues, is highly organized and uses personal judgement and decision making
    • Strategic Thinking – analyzes the Firm’s competitive position by considering market and industry trends, existing and potential clients, and strengths and weaknesses of competitors
    • Fostering Innovation – develops, sponsors, and/or supports the introduction of new and improved methods, products, procedures and technologies
    • Influencing Others – gains team members’ support for ideas, proposals, projects and solutions
    • Decisiveness – makes difficult decisions in a timely manner
    • Work Ethic – consistently performs to high quality standards, is dependable and has a constant drive to improve
    • Stress Management – functions effectively when under pressure and maintains self-control in difficult situations
    • Technical Expertise – demonstrates in-depth professional and technical knowledge when completing tasks


    MNP encourages a balanced lifestyle and offers benefits that suit the way our team members work and play! In addition to a competitive salary, our MyRewards@MNP package includes paid personal days, wellness program initiatives, health and dental benefits, a group pension plan with matching contribution, firm sponsored social events and professional development assistance.


    MNP proudly serves and responds to the needs of our clients in the public, private and not-for-profit sectors. Through partner-led engagements, we provide a collaborative, cost-effective approach to doing business, with innovative strategies to help organizations succeed across the country and around the world.


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