At MNP we pride ourselves on being different – it’s our entrepreneurial drive that sets us apart. It’s the same drive that’s helped us become Canada’s fastest growing national firm. We foster collaboration, value your ideas, promote based on talent, live balanced lifestyles and make time for FUN. We are one firm, one team, collaborating to support you wherever you want to take your career.

Join the momentum. We are seeking an Accounting Technology Support Specialist for our growing Technology team. MNP is a leading national accounting, tax and business consulting firm in Canada. Driving innovation throughout the firm, our Technology team provides industry-leading solutions that enable MNP to better serve our clients and people. We deliver on the strategic needs of service lines, industry and specialty groups, and operations at all levels throughout the firm. Our specialists develop, enable and support initiatives that allow MNP to deliver client service, collaborate, communicate and operate reliably and efficiently.

Performance Expectation

• Assist with queries from internal users’ regarding in-house custom templates for financial statements, correspondence and checklists
• Assist with queries from internal users’ regarding applications for working papers, bookkeeping (desktop and cloud products) , practice management , tax preparation , and other applications used in the practice
• Assess requests and determine whether the issue is related to a bug, user training, enhancement request or other type of problem
• Contribute to the identification of opportunities and troubleshooting of problems through use of your accounting background and communicate those to the development team
• Elevate high priority tickets as required
• Escalate problems in a timely manner to the development team for fixes, or to internal subject matter experts for issues requiring clarification
• Contact third party vendors when appropriate to request more assistance or report issues with functionality
• Document resolutions to reoccurring issues or workarounds in the knowledge base
• Build trust with internal users by regularly demonstrating a high level of expertise and professionalism
• Understand functionality from a user perspective of products used in the various service lines for preparation of files and client deliverables
• Develop an understanding of all components of MNP’s CaseWare templates
• Develop a thorough understanding of MNP’s services, businesses and industry
• Contribute to the development of new ideas and approaches to improve work processes
• Raise awareness of MNP at community events
• Attend internal MNP courses to further develop your information technology knowledge

Credentials

• Experience providing technology support to accounting and finance departments or within a public accounting firm preferred (accounting designation not required)
• Experience working with Quickbooks, Sage, Xero, CaseWare, or AgExpert is considered an asset
• Excellent communication skills (both verbal and written)
• Experience using ServiceNow or other workflow software
• Strong analytical and technical troubleshooting skills , and an eagerness to learn new technology and application packages

Core Competencies and Personal Characteristics

• Integrity – professional whose honesty, integrity, confidentiality and high ethical standards contributes to effective leadership and optimal business relationships
• Energy – displays enthusiasm, optimism, drive and passion while maintaining a high level of productivity and a balanced lifestyle
• Diversity – understands the importance of different backgrounds, perspectives and experiences and is respectful of individual differences
• Communication – effectively expresses ideas and conveys information in business writing, conversations and interactions with others
• Client Service Excellence – understands the importance of quality client service by being courteous, responding to client requests in a timely manner and monitoring satisfaction
• Teamwork & Relationship Development – works collaboratively with team members in order to achieve a common goal and develops, maintains and strengthens relationships with others, both inside and outside the Firm
• Accountability – takes responsibility for one’s own performance by setting clear goals and tracking progress against those goals; is highly organized and uses personal judgement and decision making
• Flexibility – effectively manages multiple assignments, adapts to changing priorities and is able to work independently or as part of a team

More than a paycheque, MNP delivers. Combine your career passion with purpose by achieving tangible results. MNP offers benefits that suit the way our team members work and play! In addition to a competitive salary, our MyRewards@MNP package includes results based bonus eligibility, four (4) paid personal days, generous vacation eligibility, Balance@MNP wellness subsidy, health and dental benefits, work perks and discounts, a group pension plan with matching contribution, firm sponsored social events, professional development assistance, and work life flexibility options.