Business Analyst D365 Solutions

Job Locations CA-AB-Calgary | CA-ON-Toronto | CA-NS-Halifax | CA-MB-Winnipeg | CA-SK-Regina | CA-SK-Saskatoon | CA-AB-Edmonton | CA-BC-Vancouver | CA-ON-Ottawa | CA-NB-Saint John | CA-NS-Halifax...
Position ID 2021-8554
Position Type
Full Time


At MNP we pride ourselves on being different – it’s our entrepreneurial drive that sets us apart. It’s the same drive that’s helped us become Canada’s fastest growing national firm. We foster collaboration, value your ideas, promote based on talent, live balanced lifestyles and make time for FUN. We are one firm, one team, collaborating to support you wherever you want to take your career.


Join the momentum. We are seeking a Business Analyst, D365 Solutions for our growing Technology Solutions team. Driving business excellence, MNP is a leading national accounting, tax and business consulting firm in Canada. Our Consulting team works with organizations in the public, private and not-for-profit sectors to provide innovative strategies tailored to maximize efficiencies, enhance performance and increase profitability. Specifically, our recognized Technology Consulting team works with clients to translate technology issues and opportunities into meaningful results that meet organizational needs.



Performance Expectations

  • Engage directly with external clients to assist in providing transformative solutions that have tangible benefits
  • Develop a deep understanding of Dynamics CRM/365 functional and technical capabilities, SharePoint, Reporting Services (SSRS), PowerBI and more
  • Commit to a rapid learning curve and exam schedule on the Dynamics 365 product stack, with extensive Microsoft learning material and a firm commitment
  • Implement and demonstrate exceptional technical solutions
  • Communicate with clients and project teams to identify and explore needs through interviews, presentations and workshops
  • Work closely and collaboratively with clients to explain designs and demonstrate solutions
  • Understand, diagnose and recommend solutions for specific functional and technical challenges
  • Implement technical solutions leveraging out of the box capabilities, configuration and customization
  • Help select and execute approaches to delivery including waterfall and agile
  • Support project planning, management and status reporting
  • Take responsibility for the success of the overall solution
  • Collaborate with firm leaders and other team members to perform peer review and share knowledge
  • Understand, evolve and augment team best practices
  • Develop a thorough understanding of MNP’s services, businesses and industry
  • Contribute to the development of new ideas and approaches to improve work processes
  • Raise awareness of MNP at community events


  • Combination of academic achievement, experience, attitude and potential
  • Experience and a demonstrated understanding of some aspect of software development from requirements through to technical implementation and testing
  • Strong understanding of the full implementation lifecycle including requirements, architecture, design, development, testing, deployment and support
  • Experience with Dynamics CRM or Dynamics 365 would be an asset
  • Development experience on the Microsoft stack (e.g. .NET, SQL Server) would be an asset
  • Knowledge of cloud solutions and concepts would be a definite asset
  • Experience with other CRM and ERP packages would be beneficial
  • Previous experience working with Government of Canada departments and understanding of the sector
  • Willingness to travel to client project sites as necessary
  • Valid Government of Canada security clearance is an asset

Core Competencies and Personal Characteristics

  • Integrity – professional whose honesty, integrity, confidentiality and high ethical standards contributes to effective leadership and optimal business relationships
  • Energy – displays enthusiasm, optimism, drive and passion while maintaining a high level of productivity and a balanced lifestyle
  • Diversity – understands the importance of different backgrounds, perspectives and experiences and is respectful of individual differences
  • Communication – effectively expresses ideas and conveys information in business writing, conversations and interactions with others
  • Client Service Excellence – understands the importance of quality client service by being courteous, responding to client requests in a timely manner and monitoring satisfaction
  • Teamwork & Relationship Development – works collaboratively with team members in order to achieve a common goal and develops, maintains and strengthens relationships with others, both inside and outside the Firm
  • Accountability – takes responsibility for one’s own performance by setting clear goals and tracking progress against those goals; is highly organized and uses personal judgement and decision making
  • Flexibility – effectively manages multiple assignments, adapts to changing priorities and is able to work independently or as part of a team
  • Work Ethic – consistently performs to high quality standards, is dependable and has a constant drive to improve
  • Research & Analysis – questions inconsistencies in information and generates workable solutions by analyzing, gathering and organizing relevant information
  • Stress Management – functions effectively when under pressure and maintains self-control in difficult situations
  • Initiative – highly motivated self-starter who takes initiative with minimal supervision
  • Accuracy – pays close attention to detail and ensures work and information are complete and thorough
  • Willingness to Learn – enthusiastic and eager to meet challenges and assimilate new concepts
  • Technical Expertise – demonstrates in-depth professional and technical knowledge when completing tasks


MNP encourages a balanced lifestyle and offers benefits that suit the way our team members work and play! In addition to a competitive salary, our MyRewards@MNP package includes paid personal days, wellness program initiatives, health and dental benefits, a group pension plan with matching contribution, firm sponsored social events and professional development assistance.


MNP proudly serves and responds to the needs of our clients in the public, private and not-for-profit sectors. Through partner-led engagements, we provide a collaborative, cost-effective approach to doing business, with innovative strategies to help organizations succeed across the country and around the world.


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